Through the transparency line mechanism, which all our associates, customers, suppliers and surrounding communities can access, and, who are also regularly reminded of its existence, we receive complaints regarding any deviation of our associates from our Code of Ethics, to whom we are all committed.
The results of this complaints in 2016 were:
We received 31 complaints and one follow up case.
58% of the complaints were associated with Employee Harassment (18/31)
Means of contact
61% were received through the Web Page (19/31)
77% of the complaints were presented anonymously (24/31)
97% of the complaints were New Cases (31/32).
97% of the complaints were made by employees (30/31)
Receipt by day of week
29% of the complaints were received on a Thursday (9/31)